POPIA Compliance Notice for Gelvans Pharmacy

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Effective Date: 2025/05/09
Last Updated: 2025/05/09

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At Gelvans Pharmacy, we value your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), No. 4 of 2013. This notice explains how we collect, use, store, and protect your personal data.

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1. Information We Collect

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We may collect the following types of personal information when you engage with our services:

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• Full name, ID number, and contact details (e.g. email, phone number, address)

• Medical aid or insurance information (if applicable)

• Prescription details and medical history relevant to the dispensing of medication

• Payment details (where applicable)

• Any other information voluntarily provided through forms or communication

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2. Purpose of Collection

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Your information is collected for the following purposes:

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• To dispense prescription and over-the-counter medication accurately and legally

• To fulfill medication orders and arrange delivery or pickup

• To provide customer support and communicate relevant updates

• To comply with legal, regulatory, and medical record-keeping obligations

• To process payments and manage billing

• To ensure the safety and appropriateness of medical advice or products offered

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3. Sharing of Information

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Gelvans Pharmacy will not sell or share your personal information with third parties unless:

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• Required by law or legal process

• Necessary to fulfill a service (e.g. delivery partners or medical aid providers)

• You have provided explicit consent

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All third-party service providers are bound by confidentiality and data protection agreements.

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4. Storage and Security

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Your data is stored securely in accordance with the POPIA Act. We implement appropriate administrative, technical, and physical safeguards to protect against loss, misuse, or unauthorized access.

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5. Your Rights

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You have the right to:

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• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent at any time

• Lodge a complaint with the Information Regulator of South Africa

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To exercise these rights, please contact us using the details provided below.

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6. Contact Us

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For questions, complaints, or to exercise your rights under POPIA, please contact:

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Gelvans Pharmacy
 011 834 1097

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