Terms and Conditions

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Welcome to Gelvans Pharmacy. These Terms and Conditions ("Terms") govern your access to and use of our services, including prescription processing, medication sales, and delivery services, whether through our website, mobile platforms, or in-store.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

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1. Definitions

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• “Gelvans Pharmacy”, “we”, “our”, or “us” refers to the registered pharmacy business.

• “User” or “you” refers to any person accessing or using our services.

• “Services” include but are not limited to: prescription submission, medication sales, deliveries, and related healthcare offerings.

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2. Use of Services

• You must be 18 years or older to use our services. If you are under 18, a parent or legal guardian must assist.

• You agree to provide accurate, complete, and up-to-date information when using our forms and services.

• You are responsible for maintaining the confidentiality of any account or personal information shared with us.

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3. Prescription Medication

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• All prescription medicines will only be dispensed upon receipt of a valid prescription from a licensed healthcare provider.

• Prescriptions are verified in accordance with the laws and standards set by the South African Pharmacy Council (SAPC).

• We reserve the right to reject any prescription if we believe it to be invalid, fraudulent, or harmful to the user.

4. Product Availability and Pricing

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• All products listed are subject to availability. We do our best to ensure accuracy, but we reserve the right to modify pricing or availability without prior notice.

• Errors in product listings (including pricing or descriptions) may be corrected at any time.

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5. Payments

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• Accepted payment methods include  EFT, credit/debit card, cash on delivery, etc.

• All payments must be made in South African Rand (ZAR).

• Payment is due at the time of order confirmation unless otherwise agreed.

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6. Delivery Policy

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• Deliveries are made within specified areas and during business hours.

• Gelvans Pharmacy is not liable for delays caused by incorrect address information, third-party couriers, or unforeseen circumstances.

• Delivery terms are further detailed in our [Shipping Policy]

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7. Returns and Refunds

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• Due to health regulations, prescription medications cannot be returned or exchanged.

• Returns for eligible non-prescription products must meet our [Return Policy] requirements.

• Refunds will only be issued after a review of the returned item and upon management approval.

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8. Privacy and Data Protection

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• We are fully compliant with the Protection of Personal Information Act (POPIA).

• Your personal data is used only to fulfill your healthcare and service needs and will not be shared without your consent, except as required by law.

• For more information, please see our [POPIA Notice].

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9. Intellectual Property

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All content on our website, marketing materials, and packaging (including logos, product images, and text) is the intellectual property of Gelvans Pharmacy or its suppliers. You may not reproduce or use our content without written permission.

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10. Limitation of Liability

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Gelvans Pharmacy, its owners, or staff shall not be liable for:

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• Delays or failure to deliver products caused by external factors

• Adverse effects caused by misuse of medication

• Loss or damage arising from unauthorized access to your personal information

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11. Governing Law

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These Terms are governed by and interpreted according to the laws of the Republic of South Africa. Any disputes shall be resolved under South African jurisdiction.

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12. Changes to These Terms

We reserve the right to amend or update these Terms at any time. Updated versions will be posted on our website with a revised “Last Updated” date.

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