1. Introduction

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Meds2U is committed to complying with the Protection of Personal Information Act (POPIA) of South Africa. This policy outlines how we collect, use, store, and protect personal information, ensuring that we uphold your right to privacy.

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2. Purpose of the Policy

The purpose of this policy is to inform Meds2U users of their rights under POPIA and how we process their personal information in a lawful, reasonable, and secure manner. Our goal is to ensure transparency and build trust with our users by adhering to the principles of POPIA.

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3. What is Personal Information?

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Personal Information refers to any information that can identify an individual, including but not limited to:

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• Full name

• Contact details (phone number, email address, physical address)

• Identity number

• Medical information (prescriptions, medical history)

• Payment information

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4. How We Collect Personal Information

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Meds2U collects personal information in the following ways:

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• When users register on our platform.

• When placing orders for medications or healthcare services.

• Through direct communication with our customer support team.

• When users provide medical prescriptions and related documents.

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5. How We Use Personal Information

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Meds2U uses personal information to:

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• Process and deliver medication orders.

• Verify prescriptions and ensure compliance with healthcare regulations.

• Communicate with users regarding their orders and inquiries.

• Provide personalized healthcare recommendations.

• Improve our services and user experience.

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We will only use personal information for the purposes for which it was collected, unless otherwise permitted by law or with the user’s consent.

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6. Sharing of Personal Information

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Meds2U may share personal information with:

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• Partner pharmacies to fulfill medication orders.

• Healthcare professionals for consultation purposes.

• Payment processing providers to complete transactions.

• Third-party service providers who assist in delivering our services.

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We ensure that all third parties comply with POPIA and maintain the confidentiality and security of the personal information shared with them.

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7. Security of Personal Information

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Meds2U implements appropriate technical and organizational measures to protect personal information against unauthorized access, loss, destruction, or alteration. These measures include:

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• Secure data storage and encryption.

• Restricted access to personal information.

• Regular security audits and updates.

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In the event of a data breach, Meds2U will notify affected users and the Information Regulator as required by law.

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8. User Rights under POPIA

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Under POPIA, users have the following rights:

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Right to Access

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Users have the right to request access to their personal information held by Meds2U.

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Right to Correction

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Users can request that Meds2U correct any inaccurate or incomplete personal information.

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Right to Deletion

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Users can request the deletion of their personal information, subject to legal and regulatory requirements.

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Right to Object

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Users have the right to object to the processing of their personal information for certain purposes, such as direct marketing.

To exercise these rights, users can contact Meds2U’s Data Protection Officer (DPO) at the contact details provided below.

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9. Retention of Personal Information

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Meds2U retains personal information only for as long as it is necessary to fulfill the purposes for which it was collected or as required by law. Once personal information is no longer needed, it will be securely deleted or anonymized.

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10. Cookies and Tracking

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Meds2U uses cookies to enhance user experience and track website usage. Users can manage their cookie preferences through their browser settings. By using our website, users consent to our use of cookies as outlined in our Cookie Policy.

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11. Third-Party Websites

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Meds2U may provide links to third-party websites. We are not responsible for the privacy practices of these external sites. Users are encouraged to review the privacy policies of third-party websites before providing personal information.

 

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13. Changes to This Policy

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Meds2U reserves the right to update this POPIA Compliance Policy as needed. Users will be notified of significant changes through our website or other communication channels. Continued use of our services constitutes acceptance of the updated policy.

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14. Contact Us

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For any questions or concerns about this policy or your personal information, please contact us:

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• Phone: +27 123 456 7890

• Email: privacy@meds2u.co.za

• Live Chat: Available on our website from 8:00 AM to 8:00 PM daily.

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By using Meds2U, you acknowledge that you have read, understood, and agree to this POPIA Compliance Policy.